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Becoming a Digital Airport: Port Columbus International
The most innovative solutions are never the result of taking advice or following the lead of the tried and true. Sure some good solutions do, but Port Columbus International Airport (CMH) was not simply looking for a good solution. Like most airport directors, in May 2002 Elaine Roberts was focused on growth in the post 9/11 era, riddled with struggling carriers and increased regional competition. |
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Tampa International Airport Reduces Congestion and Improves Customer Satisfaction with a Remote Cell Phone Lot and Passenger Communications
In November 2005, Tampa International Airport began a large scale project to open a remote cellular phone lot, approximately two miles from the main terminal. The project was undertaken in an effort to relieve congestion at baggage claim curbside and to expedite the time it took passengers to retrieve their baggage and leave the airport. The airport worked with Com-Net Software and local General Contractor, RM Williams Construction, to provide a turnkey solution that includes flight information on large format LEDs. Results show marked improvement in customer satisfaction and a decrease in congestion. |
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