Com-Net Software offers a fully integrated
Interactive Voice Response (IVR) system as part of its suite
of Passenger Communications Solutions. The IVR system automates
real-time flight information retrieval with telephone callers.
Easy-to-use audio prompts support touch-tone interaction,
voice recognition, and text-to-speech playback of flight information
that enhances usability and access. Com-Net’s modular
software architecture makes it easy to add this capability
to a new or existing ECLIPSX Flight
Information Display System.
Powerful and Easy to Use
Com-Net's IVR System features a fully configurable menu structure for end users to find their flights of
interest. Passengers can respond to system prompts with the
telephone keypad or their voice because of sophisticated voice
recognition software. Advanced text-to-speech software translates
flight data into a variety of languages.
Com-Net's IVR System was built from the ground up with the most advbnaced Microsoft™
technologies including .NET development tools
and Microsoft Speech Server 2004. The open architecture makes
the IVR System flexible and easy to integrate with FIDS Systems
and other in-house systems that comply with non-proprietary
and open standards.
Flexible and Scalable
Com-Net's Passenger Communications Solutions are
architected and developed to flex and grow with the ever-changing
needs of today's airport and the IVR System is no exception.
With support for 16 analog and 96 digital phone
lines, you will find it will work flawlessly for airports
of all sizes.
For More Information
Contact an IVR